Currently, we offer several options for delivery and payment of orders and are working to increase them.
Payment.
Online payment at the time of ordering (subscription):
After determining the results of the irises' wintering and their condition in May-June 2025, we will send confirmation of your orders to all customers, after which you will be able to pay for them using the details specified in the confirmation.
Please note!
When ordering a peony, an advance payment of 50% is made immediately after the order is confirmed. The remaining amount is paid by August 15 of the shipping season.
The cost of packaging and shipping is paid by the Customer
Delivery
You choose the delivery service yourself at the stage of placing an order for the goods that are in the “Cart”.
After sending the order, you will receive a message by e-mail/messenger/phone with information about receiving the parcel with the goods.
Delivery options, terms, and costs are determined by the delivery service you choose (Nova Poshta, Ukrposhta, etc.).
By prior arrangement, we can deliver the order to the place previously agreed with you (in Vinnytsia)
Parcels are usually delivered within Ukraine between regional centers (excluding the day of departure) on time:
- “Nova Poshta - up to 3 business days;
- “Ukrposhta - up to 6 business days.
Delivery is paid by the client at the rates of the delivery service.
You can calculate the cost on the website: ”Nova Poshta” or “UkrPost”.
Orders for delivery via Nova Poshta and Ukrposhta are accepted according to the working hours of these companies (available on the official website of each company).
You can pick up your order at the delivery service pickup point in your city. To receive the parcel, you need to show your passport (or driver's license), name the tracking number and pay the shipping cost.
You can check the arrival time and shipping costs on the website of the delivery service using the express waybill (EB) number.
The delivery company should notify you via SMS of the exact delivery time of your order.
Check the goods when you receive the parcel
Please check your order upon receipt at the point of delivery, namely: packaging, preservation of the presentation and properties of the goods.
We are confident in the quality of our goods and their packaging, but we do not exclude cases of negligence of delivery service employees, as well as the influence of force majeure.
Therefore, if you find strange or damaged packaging, carefully check the contents of the parcel at the point of delivery in the presence of a company employee. Otherwise, it will be impossible to make claims regarding the quality of packaging and transportation.
Please also check the received goods for incomplete completeness immediately upon receipt. In case of any problems with the parcel, please contact us!
Receive your parcel on time
Please do not delay in receiving your parcel to avoid spending money on paid storage.
Upon arrival at a Nova Poshta branch, the parcel is stored free of charge for 7 days. “Ukrposhta stores mail for free for up to 30 days.
Dear customers! You can discuss any questions regarding payment, delivery, and ordering with us.
If you want to get detailed advice on the terms and conditions, please choose the most convenient communication channel for you in the “Contacts” section - write or call us. We will be happy to help!